What an AI chatbot on your website can and cannot do

A chatbot that knows your prices, your policies and your documents answers the questions your support inbox gets every day, in Bangla and English, at three in the morning.

What it does well: product questions, order status when connected to your system, booking, collecting details before a human takes over, and summarising long documents for staff.

What it should not do alone: promise a refund, quote a custom price, or answer anything where being wrong costs money. For those we make it hand over to a person and say so.

The technical side is simpler than it sounds. Your content becomes a searchable index, the model answers only from that, and every reply keeps a link to its source so your team can check it. Usage limits keep the bill predictable.